Frequently Asked Questions
Who is the artist?
Natalie Keller Pariano (known as Natterdoodle or NatKP) is an Ohio-based lettering artist. Learn more about the artist here.
How do I contact the artist?
Please see my contact information.
I'm thinking about ordering a lot of the same piece. Do you do wholesale or bulk orders?
We love working with you on your projects! Contact us for more information.
Why don't you have an Etsy shop?
I don't know, why don't you?!? JK! Maybe I will some day.
I would like a custom doodle and I have a lot of ideas that I would like to share with you!
Fun! We can't wait to hear about them. First, check out the Commissions page. When placing an order, you'll complete a questionnaire that asks you all about your style, font, and other preferences. If you have other questions or info you'd like to share, email me directly.
How long will it take to get my custom Natterdoodle?
Average wait time is between eight to 10 weeks. We will write to you after you place an order to give you an estimated date. If you need it sooner, write to us bout a rush charge.
How much does a custom piece cost?
Pieces are quoted individually based on time estimates, materials, etc.
What if would like to buy a doodle you have previously posted on your Tumblr, Instagram or Pinterest accounts that I don't see here?
Send me a message to firstname.lastname@example.org and let's see if we can get you set up with something you love!
What is your return policy?
We are always happy to exchange or refund your item if you’re not happy with it, or it gets smushed in the mail. Please contact us for prior authorization of any returns.
We will cover the cost of reshipping or offer an alternative option"
-If your order arrived damaged.
-If an item was received in error.
-If your package was lost in the mail. *However, if the US Postal Service claims your item was delivered but you didn't receive it, we ask that you cover the cost of re-shipping the package.*
-If your package was mis-delivered and you are unable to correct the matter with your local post office.
We ask you to cover the cost of re-shipping:
-If you seek a replacement or an exchange for reasons other than damage or loss as described above.
-If you provided an incorrect shipping address at checkout.
-If the US Postal Service claims your item was delivered but you didn't receive it.
-If for any reason you were unable to collect your package at customs.
Please note returns/issues are considered within 30 days of purchase.